Refund policy

Return Policy

ACTION RACEWORKS offers a 14-day return for refund policy from the date of purchase on items purchased directly by you from actionraceworks.com. ACTION RACEWORKS does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.

The below ACTION RACEWORKS policy is applicable to products purchased by you directly from the actionraceworks.com website.

  • All products returned for a refund require an ACTION RACEWORKS Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the ACTION RACEWORKS customer support department either by email. 
  • All products returned for a refund will be subject to a 15% restocking fee.
  • Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories. To be eligible for a refund, the product box must have never been opened.
  • You will be responsible for the return shipping of non-defective or unwanted products.
  • Any product missing a UPC sticker or serial number from the box are not able to be returned for a refund.
  • Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
  • Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used than the cost of the promotional item will be deducted from the refund amount and the cost of the promotional item will be determined by ACTION RACEWORKS at the time of refund.
  • Prizes offered by ACTION RACEWORKS do not have a purchase value and therefore cannot be returned for a refund.
  • You will be credited with your refund within 7-10 business days of ACTION RACEWORKS receiving your returned product.

PayPal Refunds

  • Refunds for products purchased through PayPal are subject to additional fees levied by PayPal. Requests for a refund must follow the Action Raceworks Return Policy process outlined above. Once ACTION RACEWORKS receives the product and approves the refund request, ACTION RACEWORKS will supply the refund amount to PayPal. After PayPal receives the refund, PayPal may apply a fee for handling the process prior to refunding the amount to the customer. ACTION RACEWORKS and its affiliates are not responsible for any fines or fees applied by PayPal or any other third-party payment service, and will not be held liable or responsible to the customer for the cost of any fees or fines applied by PayPal or any other third-party payment service.